Support

Questions, bugs or ideas? Email itunesdeveloper@gmail.com and we'll get back to you within a day or two.

How do I get started?

Tap Add my rental, enter the address and your lease details, then tap Start move-in walkthrough. Keyback takes you item by item through every room.

Do I need an account?

No. Keyback works without an account or sign-in. Your data stays on your iPhone, and in your own iCloud if you turn on backup.

How does iCloud backup work?

With Keyback Pro, turn on iCloud backup in Settings. Your rentals, photos, videos and documents are copied to iCloud Drive in a Keyback folder. On a new iPhone, install Keyback, sign in to the same Apple Account and tap Restore from iCloud.

Are videos compressed?

Yes. Videos are re-encoded to high-efficiency 1080p, which usually makes them 50 to 80 percent smaller while scratches, stains and cracks stay clearly visible.

I bought Pro on another phone. How do I get it back?

Open Settings in Keyback and tap Restore purchase, signed in to the same Apple Account.

Will my landlord accept the report?

Keyback reports include dated photos, a locked record, optional signatures from both sides and a fingerprint for every file, which makes them hard to dispute. Email it to your landlord right after you move in so it's on record.

Are the state deadlines exact?

They're summaries of each state's security deposit law. Laws change and some cities add rules, so confirm with your state's statute or a tenant rights group. You can set a custom deadline in the Deposit tracker.

How do I delete my data?

Delete a rental from its Edit screen, or delete the app. To remove your backup, delete the Keyback folder in Files > iCloud Drive.